Privacy Policy for Kissangram

Kissangram ("we", "our", or "us") values your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and your rights when you use the Kissangram mobile application (the "App").

By using the App, you agree to this Privacy Policy.

1) Information We Collect

A) Information You Provide

• Phone number (for OTP sign-in)
• Email address and password (for email/password sign-in)
• Google account basic profile data if you choose Google Sign-In (such as name, email, and profile image)
• Name, username, bio, profile photo, role/expertise, and optional profile/location details
• Posts, stories, reels, comments, follows, likes, saves, and direct messages (1-to-1 and group chats) you create
• Photos and videos you upload to posts, stories, reels, profile, or chats
• Voice recordings you record as voice captions on posts, voice comments under posts, or voice messages in chats
• Expert verification documents (government-issued ID or credentials) that you upload only if you sign up as an Expert
• Reports you file against other users' content, and the list of users you have blocked

B) Information Collected Automatically

• Device/app technical information required for app functionality and security
• Firebase Cloud Messaging (FCM) device token, used to deliver push notifications to your specific device
• Activity metadata (for example timestamps and interaction events such as likes, follows, story views)
• Approximate or precise location only if you grant location permissions and attach a location to a post/story/profile
• Cached copies of your name, username, profile photo, and role (denormalized into every post, comment, and message you create) for performance — updated automatically when you edit your profile

C) Permissions We May Request (Android)

• Camera (to capture photos/videos)
• Microphone/record audio (for voice features and video recording audio)
• Media/photos access (to select/upload existing photos/videos)
• Location (coarse/fine) for optional location features
• Internet/network access for core app functionality

You can deny permissions, but related features may not work.

2) Authentication Methods

Kissangram may support multiple sign-in methods:

• Phone number + OTP
• Google Sign-In
• Email + password

When you sign in, we collect only the data needed to authenticate your account, prevent fraud/abuse, and maintain account security.

3) How We Use Your Information

We use personal information to:

• Create and manage your account
• Authenticate users and secure sessions
• Provide social features (feed, comments, follows, messaging, notifications)
• Upload, store, and display user-generated media/content
• Improve app reliability, performance, and user safety
• Detect, prevent, and investigate abuse, spam, and policy violations
• Comply with legal requirements

4) Sharing of Information

We do not sell personal information.

We may share information with trusted service providers that help us run the App, such as:

• Google Firebase services (Authentication, Firestore, Storage, Cloud Messaging)
• Infrastructure/CDN/media processing providers used by the App

We may also disclose information:

• If required by law, legal process, or valid government request
• To enforce our terms and protect users, rights, and security
• In connection with a merger, acquisition, or asset transfer

5) Public Content and Privacy Settings

Kissangram is a social platform. Depending on your account privacy settings (public/private), your profile and content may be visible to other users.

Please do not post sensitive personal information in public areas of the App.

6) Data Retention

We retain data for as long as needed to provide the App, maintain security, comply with legal obligations, resolve disputes, and enforce agreements.

Certain data may remain in backups/logs for a limited period before deletion.

7) Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

8) Your Rights and Choices

Depending on your region, you may have rights to:

• Access your personal data
• Correct or update your personal data
• Request deletion of your account/data
• Receive a copy of your personal data in a portable, machine-readable format (data portability)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at: executives@humblesolutions.in

You can also manage device permissions in system settings.

9) Account Deletion

You may request account deletion by contacting executives@humblesolutions.in (or by using in-app deletion if available).

We may need to verify your identity before processing deletion requests.

We may retain limited information where required for legal, security, fraud-prevention, or compliance purposes.

10) Children's Privacy

Kissangram is not directed to users under 18. By using the App you confirm that you are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we discover that we collected personal information from a person under 18, we will take steps to delete it.

Under India's Digital Personal Data Protection Act, 2023, a "Child" means an individual under the age of 18. The App does not process personal data of children.

11) International Data Transfers

Your information is processed and stored on Google Cloud infrastructure (Firebase Authentication, Firestore, Cloud Storage, Cloud Functions, and Cloud Messaging), which is located in the United States by default. Image and video transformation traffic is routed through Cloudinary's content delivery network.

By using the App you consent to this cross-border transfer of your personal data to the United States. We apply reasonable safeguards (encryption in transit, access controls) to protect international data transfers.

12) Third-Party Services

The App may use third-party services with their own privacy policies, including:

• Firebase (Google): https://firebase.google.com/support/privacy
• Google Sign-In (Google Identity): https://policies.google.com/privacy
• Cloudinary (image processing & CDN): https://cloudinary.com/privacy

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date and provide notice in the App and/or through other appropriate channels.

14) Contact Us

If you have any questions about this Privacy Policy or your data, contact:

Humble Solutions
Developers: Ansh Bajaj, Rishi Bhardwaj
Phone: +91 8685988991
Email: executives@humblesolutions.in
Country: India

15) Grievance Officer (India / DPDP Act, 2023)

In accordance with the Digital Personal Data Protection Act, 2023 (India), we have designated a Grievance Officer to address questions, concerns, or complaints regarding the processing of your personal data.

Grievance Officer: Humble Solutions Pvt Ltd Privacy Team
Organization: Humble Solutions Pvt Ltd
Email: executives@humblesolutions.in
Phone: +91 9588561910
Subject line: "DPDP Grievance — Kissangram"
Country: India

We will acknowledge your grievance within a reasonable period and aim to resolve it within fifteen (15) days from the date of receipt, in line with the timelines prescribed under the DPDP Act and its rules.