Privacy Policy

1. Overview

IndSphinx is a residential society management application that helps residents manage complaints, visitor passes, feedback, and society notices. This policy explains what information we collect, how we use it, and your rights over your data.

2. Information We Collect

• Account information: name, flat/unit number, email address, and phone number provided during registration.
• Complaint & feedback data: descriptions, categories, and status updates you submit within the app.
• Visitor pass data: visitor name, purpose, and scheduled visit time entered by residents.
• Device information: device model and OS version for compatibility and crash reporting purposes.

3. How We Use Your Information

• To authenticate your account and maintain session security.
• To process and track complaints, visitor passes, and feedback within your society.
• To display relevant noticeboard announcements to residents.
• To improve app performance and fix reported issues.
• To send in-app notifications related to your submitted requests.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Data may be shared only in the following limited cases:

• With your society's management committee, solely for resolving complaints and approving visitor requests.
• With service providers (e.g., cloud hosting) who are bound by confidentiality agreements.
• When required by applicable law or a valid legal order.

5. Data Retention

Your data is retained for as long as your account remains active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Security

We use industry-standard security measures including encrypted data transmission (HTTPS) and secure authentication to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

IndSphinx is not directed at children under the age of 13. We do not knowingly collect personal information from children.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and data.
• Withdraw consent for optional data processing at any time.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of the app after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this privacy policy or your data, please contact us at:
executives@humblesolutions.in