Last updated: May 25, 2026
This Privacy Policy describes how Humble Solutions ("we", "us", or "our") collects, uses, and shares information when you use the Book My Dreamland mobile application (the "App"). By using the App you agree to the practices described in this policy.
1. Information We Collect
Account information
- Email address
- Phone number (used for one-time password verification)
- Display name and profile photo URL
- Google account identity (if you sign in with Google)
Booking information
- Guest name and contact phone number
- Check-in and check-out dates
- Number of adults and children
- Room selections and add-ons (breakfast, early check-in, late check-out)
- Special requests or notes
- Booking amount and payment status
Payment information
- Razorpay order ID and payment ID associated with each booking attempt
- Payment amount, currency, and final status (PAID, FAILED, REFUNDED)
- Timestamps for when a payment was initiated, confirmed, or failed
- The email address and phone number passed to Razorpay's checkout so it can send you a receipt
What we never see or store: card numbers, CVV, card expiry, UPI PINs, net-banking passwords, wallet credentials, or any other sensitive financial information. All payment-instrument data is collected and processed directly by Razorpay (a PCI-DSS-compliant payment gateway) on their own infrastructure — it does not pass through our servers.
User-generated content
- Hotel reviews, ratings, and comments you submit
Usage data
- Hotels and attractions you bookmark or view
- Travel activity selections
Device data
- A unique identifier assigned by Firebase Authentication to your account
- Cached images stored locally in the App's private cache directory (up to 256 MB)
We do not collect GPS or live location, camera or microphone input, contacts, or biometric data. As noted above, sensitive payment-instrument data is handled exclusively by Razorpay and is never stored by us.
2. How We Use Your Information
- To create and manage your account
- To process and confirm hotel bookings
- To collect payment for bookings through our authorised payment gateway, Razorpay
- To reconcile completed payments against the corresponding bookings and confirm reservations only after the payment has been verified
- To display personalised content such as bookmarked hotels
- To publish your reviews on hotel listing pages
- To send booking-related notifications (e.g. confirmation, reminders)
- To support refunds, disputes, and customer support investigations relating to specific transactions
- To improve and maintain the App
3. Data Sharing and Third Parties
We use the following third-party services which may receive your data as part of providing their functionality:
- Firebase Authentication – account sign-in and identity management (Google LLC)
- Cloud Firestore – database storage of bookings, reviews, and hotel data (Google LLC)
- Firebase Storage – hotel images and media (Google LLC)
- Firebase Cloud Functions – server-side booking processing (Google LLC)
- Firebase Cloud Messaging – push notifications (Google LLC)
- Google Identity Services – Google Sign-In (Google LLC)
All Firebase services are governed by Google's Privacy Policy.
We do not sell your personal information to third parties.
4. Data Retention
Your account and booking records are retained for as long as your account is active or as needed to provide services. Reviews you post remain visible unless you request their removal. Locally cached images are cleared automatically when the device needs storage space or when you uninstall the App.
5. Security
We use industry-standard security measures including Firebase's built-in encryption in transit (TLS) and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
The App is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
7. Your Rights
Depending on your location you may have the right to access, correct, or delete your personal data. To exercise any of these rights, please contact us at the email address below. We will respond within a reasonable time frame.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the App after any changes constitutes your acceptance of the new policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: